Customer Service Assistant
Handle common support queries, track requests, and guide customers through complex processes — all while staying on-brand, multilingual, and always available.
Deliver always-on, intelligent support across all customer channels — without the overhead of scaling a human support team.
Cognition's Customer Service Assistant handles inquiries, guides users through processes, and connects with your backend systems to provide real-time answers and actions.
Features overview
Multichannel Support
Deploy agents across web, mobile apps, WhatsApp, Slack, MS Teams, and more.
Integrated with Your Systems
Connect CRM, ticketing platforms, or internal APIs to fetch data and trigger actions like opening support cases or checking order statuses.
Customizable Conversation Flows
Tailor responses, handoffs, and fallback logic to match your tone, process, and escalation policies.
Localized Experiences
Offer natural interactions in Arabic and English with region-aware phrasing and formatting.
Analytics & Logs
Track agent performance, measure deflection rates, and review conversations for continuous improvement.
Features overview
Multichannel Support
Deploy agents across web, mobile apps, WhatsApp, Slack, MS Teams, and more.
Integrated with Your Systems
Connect CRM, ticketing platforms, or internal APIs to fetch data and trigger actions like opening support cases or checking order statuses.
Customizable Conversation Flows
Tailor responses, handoffs, and fallback logic to match your tone, process, and escalation policies.
Localized Experiences
Offer natural interactions in Arabic and English with region-aware phrasing and formatting.
Analytics & Logs
Track agent performance, measure deflection rates, and review conversations for continuous improvement.
Elevate your potential
Instant, 24/7 Customer Support
Provide round-the-clock support without additional headcount.
Shorter Resolution Times
Resolve customer issues quickly by surfacing accurate answers and automating repetitive steps.
Reduced Ticket Volume
Deflect common questions and requests, freeing your human agents to focus on edge cases.
Brand-Aligned Experiences
Reflect your brand in every detail — from tone and logic to logos, colors, and terms of service.
Elevate your potential
Instant, 24/7 Customer Support
Provide round-the-clock support without additional headcount.
Shorter Resolution Times
Resolve customer issues quickly by surfacing accurate answers and automating repetitive steps.
Reduced Ticket Volume
Deflect common questions and requests, freeing your human agents to focus on edge cases.
Brand-Aligned Experiences
Reflect your brand in every detail — from tone and logic to logos, colors, and terms of service.
Frequently Asked Questions
It delivers 24/7 AI-powered support that handles queries, tracks requests, and guides customers through processes in real-time. By automating routine tasks, it reduces ticket volumes, shortens resolution times, and lets human agents focus on complex issues for better overall efficiency.
Frequently Asked Questions
It delivers 24/7 AI-powered support that handles queries, tracks requests, and guides customers through processes in real-time. By automating routine tasks, it reduces ticket volumes, shortens resolution times, and lets human agents focus on complex issues for better overall efficiency.